Privacy policy

Privacy Policy

A.AB.B (hereinafter referred to as "we," "us," or "our") is committed to protecting and respecting your privacy. In order to provide you with better services and a personalized customer experience, we need to collect certain personal data from you. This Privacy Policy helps you understand how we collect and use your personal data.

By accessing or using our website (http://www.aabb.co.com) ("this Website" or "AABB") or applying for a user account ("User Account") on the aabb.co.com online store, you agree to this Privacy Policy and its terms shall apply to you. If you do not agree to this Privacy Policy, please stop using this Website and do not apply for a User Account; otherwise, we will use the personal data collected from you in accordance with this Privacy Policy.

Purposes and Uses of Collecting Personal Data

You are not required to provide any personal data to browse this Website. When you participate in AABB's activities or register to use our services or online content, we will collect your personal data to enable us to provide services to you. You may refuse to provide your personal data, but in such cases, we may be unable to provide services to you. By providing your personal data, you consent to our use of your personal data in accordance with this Privacy Policy Statement.

The personal data collected from you may be used for the following purposes (including but not limited to):

  • Identifying your identity and any accounts you have opened.

  • Providing sales and after-sales services, product consultations, delivery services, member privileges, and all sales-related services.

  • Processing payment instructions related to services, processing orders, billing, and fulfilling orders (including retaining the shopping cart contents on our website, sending invoices, and processing payments).

  • Allowing this Website to store your personal data so that you do not need to re-enter relevant information every time you purchase products.

  • Conducting direct marketing of products and services of our business partners (see the "Direct Marketing" section for details).

  • Designing services tailored to your needs.

  • Conducting data analysis, market research, statistical analysis, and behavioral analysis to help us better understand your needs and improve our service and product quality.

  • Recommending services or goods/services that may interest you.

  • Designing our website and content to cater to your specific preferences.

  • Providing customer services.

  • Handling your complaints and account inquiries, as well as claims and/or lawsuits against our company or any party.

  • Preventing and deterring fraud.

  • Audit purposes.

  • Making disclosures as required by applicable laws, rules, and regulations.

  • Conducting direct marketing activities upon obtaining your consent.

  • Conducting customer opinion surveys.

  • Any other purposes directly related to the original purpose of collecting personal data.

Categories of Personal Data Collected:

  1. Personal and Contact Information: Name, gender, date of birth, phone number, social media links, email address, residential address, mailing address, and/or billing address.

  2. Account Information: Username and password.

  3. Transaction and Payment Details: Purchased products or services, purchase date, delivery date, any refunds or replacements, delivery address, payment method, credit cardholder name, credit card number, expiry date, and billing information.

  4. Activity Records: User account status and records of your activities on this Website.

  5. Personal Interests: Your personal hobbies and interests.

  6. Communications: Transcripts or recordings of your calls to our company hotline, emails or letters sent to us, and other records of communication with us.

  7. Device Information: IP address of your computer or mobile device, real-time location data, browser settings, browsing history, and/or other internet log data.

Confidentiality, Disclosure, and Security of Personal Data

Unless written consent is obtained from you or required by law, AABB will not disclose your personal data and contact information to any unauthorized third party. All personal data collected and held by AABB will be kept confidential. However, to fulfill legal obligations required by law, to provide services to you, or to carry out the original purpose or directly related purposes of data collection, we may disclose such data to the following parties (whether located within or outside Hong Kong):

  • Courts of competent jurisdiction, law enforcement agencies, or other government statutory or regulatory authorities, institutions, or organizations.

  • Our partners, sellers, contractors, agents, or other service providers involved in service sales, marketing, administration, or the provision of goods/services.

  • Any other persons who owe a duty of confidentiality to our company, including corporate group members, IT consultants, data processing contractors, auditors, accountants, or lawyers who have undertaken to keep such data confidential.

  • Banks, financial institutions, insurance companies, credit card issuing companies, or debt collection service companies.

Non-Confidential Information Note: Any questions, comments, suggestions, or information (excluding personal data) transmitted or posted by you on our website or any part thereof will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We have the right to use, reproduce, disclose, transmit, publish, and/or post such information elsewhere at our discretion, including but not limited to providing such information to any partners for service development, promotion, and meeting customer needs.

AABB will make all reasonable efforts to ensure that all personal data held by AABB is stored in a reliable, secure, and safe location. We will do our best to keep all collected personal data confidential. However, please understand that we cannot guarantee the security of data transmission.

Transfer of Personal Data Outside Hong Kong

If operationally necessary, we will transfer personal data to places outside the Hong Kong Special Administrative Region to achieve the purpose of collecting such data, or purposes directly related to it. Any such data transfer will comply with and be bound by the provisions of applicable regulations.

Retention of Personal Data

If you choose or are provided with a user identification code, password, or any other information as part of a security procedure, you must treat such information as confidential. You must not disclose it to any third party. If your email address is used for account login, you should ensure that when your email address changes, it is updated promptly by logging into your account under "Account Information."

  • You are responsible for protecting your account in this specific manner. We accept no liability for this.

Unless applicable laws require AABB to retain your personal data for a specific period, AABB will only retain personal data until the original purpose for which the personal data was collected, or purposes directly related to it, have been achieved.

Direct Marketing

AABB may use the personal data collected from you to send news, offers, promotions, and market quotes. In this regard, we must obtain your consent. We may contact you via email, mobile application notifications, social media links, SMS, text/image/video messages, phone calls, mail, or fax. We may use your name, phone number, contact address, social media links, product and service portfolio details, transaction patterns and behavior, browsing history, program viewing habits, and personal interests to directly market our services, as well as the products and services of our business partners, including:

  • Promoting our products, services, events, competitions, promotional offers (benefits and discounts), special programs, and any other information we deem relevant, or using them to send free samples.

  • Promoting the products, services, events, competitions, promotional offers (benefits and discounts), and special programs of our suppliers, partners, or third-party service providers.

  • Conducting market research and evaluations.

     

If you do not wish to receive any direct marketing communications from us and our partners, you can update your preferences at any time through your registered account or the unsubscribe link provided by us. Upon receiving your notification, we will cease using your personal data for direct marketing purposes at no charge to you.

 

Use of Cookies

A "cookie" is a small text file stored on your computer (or other electronic devices) when you access our webpage and mobile application. We use cookies on this webpage to:

  • Recognize your identity when you browse this webpage and mobile application.

  • Obtain information about your preferences, review and browsing behavior, online activities, and internet usage.

  • Continuously track items stored in your shopping basket to assist you through the checkout process.

  • Conduct research and statistical analysis to help us improve our services and better understand visitors, their requirements, and interests.

  • Provide advertisements tailored to your personal interests and more effectively conduct marketing and advertising plans for us and our business partners.

  • Make your online activities more efficient and enhance your experience.

  • Tighten security measures.

The information we obtain using cookies may not contain your personal data. Although we may obtain information about your computer or other electronic devices (such as IP address, browser settings, browsing history, and/or other internet log data), it may not identify your identity. Because non-personal data is mingled with personal data, for the purposes of this Privacy Policy, we treat such information as personal data. In certain circumstances, we may collect your personal data, but only when you voluntarily provide it by completing online forms, or when it is collected when you purchase goods or use services on our webpage and mobile application.

If you do not allow the use of cookies, you can make adjustments on your internet browser and electronic devices. If you disable cookies, you acknowledge that you may not be able to use certain features of our webpage and mobile application.

Information Protection

To ensure that your personal data is used securely and not misused when you use our website, we employ advanced encryption technologies and secure servers. When you transmit your order information, our advanced encryption technology and secure servers prevent your information from being seen by third parties during transmission. We also have other security measures in place, including restricting access to personal data only to employees who need to use it and have undergone training. Any unauthorized access will not be permitted.

Hyperlinks / Third-Party Websites

This Privacy Policy Statement applies only to our company's webpage. Our webpage may contain connections to other URLs and webpages. Whenever you activate any such hyperlinked URLs, such as clicking on links and/or advertising banners that connect you to third-party websites or websites of our affiliates, you have left our URL and will be bound by their privacy policies. Any personal data or any other information you provide to any other group after leaving our URL is completely outside our company's control. You shall bear all risks of browsing or using other URLs.

Access and Correction of Your Data

You may request access to and correction of your personal data by contacting our Customer Service Officer using the method listed in the "Contact Us" section below. We will process your request after verifying your identity, and we may charge a reasonable administrative fee for such requests.

Contact Us

If you have any questions or comments regarding this Privacy Policy, you may contact us by emailing info@aabb.co.com.

This Privacy Policy may be amended from time to time without prior notice. All changes will be posted on our website www.aabb.co.com. You should frequently review the latest version of the Privacy Policy. If any discrepancy arises between the version posted on the webpage and previous versions, the current version shall prevail. All processing of personal data is governed by the latest version of the Privacy Policy. In the event of any conflict or inconsistency between the Chinese and English versions, the Chinese version shall prevail.